:root{--ink:#0B1A3F;--primary:#0062F5;--primary-dark:#0040C0;--accent:#00B8F0;--deep:#0A1F5C;--soft:#F0F7FF;--line:#E4E9F2;--muted:#56657D;--ok:#0F8A4B;--ok-bg:#E7F7EE;--warn:#B45309;--warn-bg:#FEF3E2;--bad:#B42318;--bad-bg:#FDECEA;--radius:18px;--shadow:0 10px 30px rgba(16,32,64,.07);--font:"Nunito Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;--display:"Sora",var(--font)}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--soft);color:var(--ink);font:400 16px/1.55 var(--font);min-height:100vh;display:flex;flex-direction:column;overflow-x:hidden}
.wrap{width:100%;max-width:880px;margin:0 auto;padding:0 16px}
a{color:var(--primary)}
h1,h2,h3{font-family:var(--display);letter-spacing:-.02em;line-height:1.2;margin:0}
h1{font-size:clamp(1.6rem,4.5vw,2.2rem)}
h2{font-size:1.25rem}
h3{font-size:1.05rem}
p{margin:0}
.wordmark{font-family:var(--display);font-weight:800;letter-spacing:-.04em;color:var(--ink);line-height:1;font-size:30px}
.wordmark em{font-style:normal;color:var(--primary);margin-left:.06em}
.top{position:sticky;top:0;z-index:20;background:rgba(255,255,255,.92);backdrop-filter:saturate(1.5) blur(10px);border-bottom:1px solid var(--line)}
.top .wrap{display:flex;align-items:center;gap:14px;height:64px}
.brand{display:inline-flex;align-items:center;gap:9px;text-decoration:none}
.brand .mark{width:36px;height:36px}
.top-tag{margin-left:auto;font-size:.85rem;font-weight:700;color:var(--muted);background:var(--soft);border:1px solid var(--line);padding:6px 12px;border-radius:999px;white-space:nowrap}
main{flex:1;padding-top:28px;padding-bottom:48px}
.hero{margin:6px 0 22px}
.hero p{color:var(--muted);margin-top:8px;max-width:60ch}
.eyebrow{display:inline-block;font-size:.78rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--primary);background:#fff;border:1px solid var(--line);padding:5px 12px;border-radius:999px;margin-bottom:12px}
.grid2{display:grid;grid-template-columns:1.2fr 1fr;gap:18px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:22px;min-width:0}
.card+.card{margin-top:18px}
.grid2 .card+.card{margin-top:0}
.card h2{margin-bottom:6px}
.card .sub{color:var(--muted);font-size:.95rem;margin-bottom:16px}
label{display:block;font-weight:700;font-size:.92rem;margin:14px 0 6px}
label .opc{font-weight:600;color:var(--muted)}
input,select,textarea{width:100%;font:inherit;color:var(--ink);background:#fff;border:1.5px solid var(--line);border-radius:12px;padding:12px 14px;outline:none;transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 4px rgba(0,98,245,.12)}
textarea{min-height:120px;resize:vertical}
.dica{font-size:.84rem;color:var(--muted);margin-top:6px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font:700 1rem/1 var(--font);border-radius:999px;padding:14px 24px;border:0;cursor:pointer;text-decoration:none;background:var(--primary);color:#fff;transition:background .15s,transform .1s}
.btn:hover{background:var(--primary-dark)}
.btn:active{transform:translateY(1px)}
.btn[disabled]{opacity:.6;cursor:wait}
.btn--line{background:#fff;color:var(--primary);border:1.5px solid var(--line)}
.btn--line:hover{background:var(--soft);border-color:var(--primary)}
.btn--full{width:100%;margin-top:18px}
.btn--sm{padding:10px 16px;font-size:.92rem}
.linkbtn{background:none;border:0;color:var(--primary);font:700 .95rem var(--font);cursor:pointer;padding:0;text-decoration:underline}
.erro{background:var(--bad-bg);color:var(--bad);border-radius:12px;padding:12px 14px;margin-top:14px;font-weight:600;font-size:.95rem}
.ok{background:var(--ok-bg);color:var(--ok);border-radius:12px;padding:12px 14px;margin-top:14px;font-weight:600;font-size:.95rem}
.aviso{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.passos{list-style:none;padding:0;margin:4px 0 0;display:grid;gap:12px}
.passos li{display:flex;gap:12px;align-items:flex-start;font-size:.95rem;color:var(--muted)}
.passos b{color:var(--ink)}
.passos .n{flex:0 0 28px;height:28px;border-radius:50%;background:var(--soft);color:var(--primary);font-weight:800;display:grid;place-items:center;font-size:.85rem}
/* protocolo */
.cab{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-start;justify-content:space-between}
.proto-num{font-family:var(--display);font-weight:800;font-size:clamp(1.15rem,4.6vw,1.6rem);word-break:break-all}
.cab .empresa{color:var(--muted);font-weight:600;margin-top:2px}
.badge{display:inline-flex;align-items:center;gap:6px;font-weight:800;font-size:.85rem;padding:7px 12px;border-radius:999px;white-space:nowrap}
.badge::before{content:"";width:8px;height:8px;border-radius:50%;background:currentColor}
.b-aberto{background:#E8F0FF;color:var(--primary)}
.b-andamento{background:#E0F7FD;color:#0379A0}
.b-aguardando{background:var(--warn-bg);color:var(--warn)}
.b-resolvido{background:var(--ok-bg);color:var(--ok)}
.b-encerrado{background:#EEF1F6;color:var(--muted)}
.assunto{margin-top:14px;font-weight:700}
.fatos{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:16px}
.fato{background:var(--soft);border-radius:12px;padding:12px}
.fato span{display:block;font-size:.75rem;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:var(--muted)}
.fato b{display:block;margin-top:4px;font-size:.95rem}
.fato.atrasado{background:var(--warn-bg)}
.fato.atrasado b{color:var(--warn)}
.linha-link{display:flex;gap:8px;margin-top:16px;align-items:center;flex-wrap:wrap;font-size:.9rem;color:var(--muted)}
/* conversa */
.conversa{display:flex;flex-direction:column;gap:12px;margin-top:6px}
.msg{max-width:88%;border-radius:16px;padding:12px 14px;border:1px solid var(--line);background:#fff}
.msg.cliente{align-self:flex-end;background:#E8F0FF;border-color:#D3E2FF;border-bottom-right-radius:6px}
.msg.equipe{align-self:flex-start;border-bottom-left-radius:6px}
.msg .quem{font-size:.8rem;font-weight:800;color:var(--muted);display:flex;gap:8px;flex-wrap:wrap;justify-content:space-between}
.msg .texto{margin-top:4px;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word}
.anexos{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.anexo{display:inline-flex;align-items:center;gap:6px;max-width:100%;font-size:.85rem;font-weight:700;background:#fff;border:1px solid var(--line);border-radius:999px;padding:6px 10px;color:var(--primary);cursor:pointer;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.anexo.sem{color:var(--muted);cursor:default}
.vazio{color:var(--muted);font-size:.95rem}
.arquivos{margin-top:8px;display:flex;flex-direction:column;gap:6px}
.arquivos div{font-size:.88rem;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
/* avaliação */
.estrelas{display:flex;gap:6px;margin-top:10px}
.estrela{width:48px;height:48px;border-radius:12px;border:1.5px solid var(--line);background:#fff;font-size:1.5rem;cursor:pointer;color:#C9D2E3;line-height:1}
.estrela.on{color:#F5A400;border-color:#F5C451;background:#FFF8E6}
.sucesso{text-align:center}
.sucesso .proto-num{margin:10px 0 4px}
.copiar{display:flex;gap:8px;margin-top:14px}
.copiar input{font-size:.85rem}
/* rodapé */
.foot{background:var(--deep);color:#b9c4d6;padding:40px 0 30px;font-size:.93rem}
.foot .wrap{display:grid;grid-template-columns:1.4fr 1fr 1fr 1fr;gap:24px}
.foot .wordmark{color:#fff;font-size:26px}
.foot .wordmark em{color:var(--accent)}
.foot p{margin-top:10px;max-width:34ch}
.foot h4{color:#fff;font:700 .95rem var(--display);margin:0 0 10px}
.foot ul{list-style:none;margin:0;padding:0;display:grid;gap:6px}
.foot a{color:#b9c4d6;text-decoration:none}
.foot a:hover{color:#fff}
.carregando{color:var(--muted);padding:40px 0;text-align:center}
@media (max-width:760px){
  .grid2{grid-template-columns:1fr}
  .fatos{grid-template-columns:repeat(2,minmax(0,1fr))}
  .foot .wrap{grid-template-columns:1fr 1fr}
  .foot-brand{grid-column:1/-1}
  .card{padding:18px}
  .msg{max-width:94%}
}
@media (max-width:380px){
  .top-tag{display:none}
  .estrela{width:44px;height:44px}
}